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    • CORPORATE INFO

    Client Charter

     

    BIL PROGRAM/ACTIVITY QUALITY/ QUANTITY/ PERIOD ACHIEVEMENT (%) QUARTER 3 JUL-SEPT (Q3)
    		   
    1 COMPLAINTS MANAGEMENT    
      Respond to complaints 15 Days 100%
    		   
    2 RENTAL APPLICATION    
      (a) Approval For Rental Of The Conference Hall and The Auditorium In The Perbadanan Putrajaya Complex:    
           i) Application For Approval at The Counter 10 Minutes 100%
    		   
           ii) Application by mail 3 Days 100%
    		   
           iii) Internal application 3 Days 100%
    		   
      (b) Approval For Rental of The Multipurpose Hall In The Neighbourhood Complex:    
           i) Application over the counter 10 Minutes 100%
    		   
           ii) Application by mail 3 Days 100%
    		   
    3 PLANNING AND DEVELOPMENT APPLICATION

         		      
      Receive, Process and Issue A Letter Of Approval/Permit/Authorization For A Complete Submission Through The OSC System By A Qualified Person/Applicant And After A Notice Of Acceptance Is Issued For The Following Applications:    
      (a) Development Approval Of Layout Plan 14 Days 100%
    		   
      (b) Development Approval Of Precomputation Plan 14 Days *-
    		   
      (c) Development Approval Of Building 14 Days 100%
    		   
      (d) Development Approval Of Temperory Period 14 Days 100%
    		   
      (e) Approval Of Buildings' Name 14 Days 100%
    		 
      (f) Temperory Permit 14 Days 100%  
      (g) Approval Of Building Plan 14 Days 100%
    		   
      (h) Plan Amendment Approval 14 Days 100%
    		   
      (i) Approval Of Renovation 14 Days 100%
    		   
      (j) Small Scale Work Permit 7 Days 100%
    		   
      (k) Fence Permit 7 Days *-
    		 
      (l) Infra Aprroval :


    		   
      (i) Approval Of Earth Works 14 Days *-
    		 
      (ii) Approval Of Road And   Drainage 14 Days *-
    		 
      (iii)  Approval Of Road Works    (Street Light And Traffic Light) 14 Days *-
    		   
      (iv) Earth Works, Road And  Drainage 14 Days 100%
    		   
      (m) Permit Approval :


    		 
     
    (i)  Road Work Permit 7 Days 100%
      (ii)  Close Road Permit 7 Days 100%
    		   
      (iii) Night Work Permit 7 Days 100%
    		   
      (iv) Material Transport Permit 7 Days 100%
    		   
      n) Landscape Plan Approval 48 Days 100%
    		   
    4 MAINTENANCE MANAGEMENT      
      (a)  Road Maintenance, Drainage System, Bridges, Street Lights and Slopes and Other Related Components (SISPAA Complaints):    
           i) Critical and required prompt repairs Within 24 Hours *-
    		 
     
           ii) Non-Critical 14 Days 100%
    		   
      (b)  Building Maintenance and Related Component (SISPAA Complaints):

         		    
           i) Critical and required prompt repairs Within 24 Hours *-
    		 
     
           ii) Non-Critical (cost does not exceed RM 20,000) 14 Days *-
    		   
           iii) Non-Critical (cost exceeds RM 20,000) 60 Days *-
    		   
      (c)  Respond to traffic signal problems:          
           i) Hotline Complaints Within 24 Hours 100%
    		   
           ii) SISPAA complaints Within 48 Hours 100%
    		   
      (d)   Respond to fallen trees:          
           i) Critical Area (Roads,House Area,Office Area, Area Which Distrupt Public Accesibility) Within 24 Hours 100%
    		   
           ii) Non-Critical Area (park and area which does not distrupt public Accesibility) Within 48 Hours *-
    		   
    5 LICENSE APPLICATION      
      (a)  To approve temporary hawker licence 1 Hours 100%
    		   
      (b)   To approve business premise licence 14 Working Days 100%
    		   
      (c)   To approve temporary business signage licence 14 Working Days 97.73%
    		   
      (d)  To approve business signage licence 14 Working Days 95.80%
    		   
      (e)  To approve all license renewal :          
           i) Premise 1 Working Days 100%
    		   
           ii)  signage 1 Working Days 100%
    		   
    6 PAYMENT
         		      
      To Proceed Payment After Complete Documents Received:    
      i) Payment through Procurement Order, Work Indent and others Within 14 Days 100%
    		   
      ii) Payment through contract Follow Contract Requirement 100%
    		   

                                                                                                                            UPDATED ON 16 OCTOBER 2024
    NOTE

    *NO APPLICATION