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    • CORPORATE INFO

    Client Charter

    BILPROGRAMME/ ACTIVITIESQUALITY/QUANTITY
    /PERIOD    		ACHIEVEMENT (%)
    QUARTER 3
    JUL - SEPT (Q3)
    1.COMPLAINTS MANAGEMENT
    Respond to complaints15 Days100%
    2.RENTAL APPLICATION
    (a) Approval For Rental Of The Conference Hall and The Auditorium In The Perbadanan Putrajaya Complex:
        i) Application For Approval at The Counter10 Minutes100%
       ii) Applications By Mail3 Days100%
       iii) Internal Application3 Days100%
    (b) Approval For Rental of The Multipurpose Hall In The Neighbourhood Complex:
       i) Application Over the Counter10 Minutes100%
      ii) Applications By Mail3 Days100%
    3.PLANNING AND DEVELOPMENY APLICATION
    Receive, Process and Issue A Letter Of Approval/Permit/Authorization For A Complete Submission Through The OSC System By A Qualified Person/Applicant And After A Notice Of Acceptance Is Issued For The Following Applications:
    (a) Development Approval Of Layout Plan7 Days
    		100%
    (b) Development Approval Of Precomputation Plan7 Days-*
    (c) Development Approval Of Building7 Days100%
    (d) Development Approval Of Temperory Period7 Days100%
    (e) Approval Of Buildings' Name7 Days100%
    (f) Temperory Permit3 Days100%
    (g) Approval Of Building Plan7 Days100%
    (h) Approval Of Renovation3 Days100%
    (i) Fence Permit3 Days-*
    (j) Infra Aprroval
       i)  Approval Of Earth Works7 Days100%
       ii)  Approval Of Road And Drainage7 Days100%
       iii)  Approval Of Road Works (Street Light And Traffic Light)7 Days-*
       iv)  Earth Works, Road And Drainage7 Days-*
    k) Permit Approval:
      i) Road Work Permit3 Days100%
      ii) Close Road Permit3 Days100%
      iii) Night Work Permit3 Days100%
      iv) Material Transport Permit3 Days100%
    (l) Landscape Plan Approval7 Days100%
    4.MAINTENAN MANAGEMENT
    (a)  Road Maintenance, Drainage System, Bridges, Street Lights and Slopes and Other Related Components (SISPAA Complaints):
      i) Critical And Required Prompt RepairsWithin 24 Hours-*
      ii) Non-Critical14 Days100%
    (b)  Building Maintenance and Related Component (SISPAA Complaints):
      i) Critical And Required Prompt RepairsWithin 24 Hours-*
      ii) Non-Critical (Cost Does Not Exceed RM20,000)14 Days100%
      iii) Non-Critical (Cost Exceed RM20,000)60 Days-*
    (c) Respond To Traffic Signal Problems:
    i)  Hotline ComplaintsWithin 24 Hours100%
    ii)  SISPAA ComplaintsWithin 48 Hours100%
    (d)   Respond To Fallen Trees:
      i) Critical Area (Roads, House Area, Office Area, Area Which Disrupt Public Accesibility)Within 24 Hours100%
      ii) Non-Critical Area (park and area which does not distrupt public Accesibility)Within 48 Hours100%
    5.LICENCE APPLICATION
    (a) To approve temporary hawker licence1 Hours100%
    (b) To approve business premise licence14 Working Days100%
    (c) To approve temporary business signage licence14 Working Days100%
    (d) To approve business signage licence14 Working Days100%
    (e)  To Approve All Licence Renewal:
      i) Premise1 Working Days100%
      ii) Signage1 Working Days100%
    6.PAYMENT
    To Proceed Payment After Complete Documents Received:
      i) Payment through Procurement Order,  Work Indent and othersWithin 14 Days100%
      ii) Payment Through ContractFollow Contract Requirement100%

    UPDATED ON 23 OCT 2025

    NOTE

    *NO APPLICATION