• Client Charter

    DATA CHARTER FROM APRIL TO JUNE 2022 (SECOND QUARTER) 

    BILPROGRAM/ACTIVITYQUALITY/ QUANTITY/ PERIOD% ACHIEVEMENT
    1COMPLAINTS MANAGEMENT
    Respond to complaints15 Days100%
    2RENTAL APPLICATION
    (a) Approval for rental of the Dewan Persidangan (Conference Hall) in the Kompleks Perbadanan Putrajaya (Putrajaya Corporation Complex):
         i) Application over the counter10 Minutes
    100%
         ii) Application by mail3 Days
    100%
         iii) Internal application3 Days
    100%
    (b) Approval of rental for the Dewan Serbaguna (Multipurpose Hall) in the Kompleks Kejiranan (Neighbourhood Complex):
         i) Application over the counter10 Minutes
    100%
         ii) Application by mail3 Days
    100%
    3PLANNING AND DEVELOPMENT APPLICATION

     Receive, process and issue approvals/permits/permissions for applications when completed applications form has been submitted electronically (ES) and through One Stop Center (OSC) counter by qualified individuals/applicants and the notification of acceptance has been issued. The types of applications are as follows: 
    (a) Layout Plan Planning Permission Approval48 Days100%
    (b) Pre-Computation Plan Planning Permission Approval48 Days100%
    (c) Building Erection Planning Permission Approval48 Days14%
    (d) Building Erection Planning Permission Approval (single houses)30 DaysN/A
    (e) Temporary Building Erection Planning Permission Approval48 Days94%
    (f) KM Extension Approval48 Days100%
    (g) Building Name Approval48 Days100%
    (h) Change of Material48 Days99%
    (i) Temporary Permit Application30 Days99%
    (j) CCC (for record)14 Days100%
    (k) Building Erection Approval37 Days83%
    (l) Plan Amendment Approval37 Days100%
    (m) Minor Works and Modifications Plan Approval48 Days95%
    (n) Minor Works Permit48 Days100%
    (o)  Earthworks and Foundation Plan Approval48 Days67%
    (p) Road and Drainage Works Approval30 Days100%
    (q) Roadwork Plan Approval (Streetlights and Traffic Lights)48 Days100%
    (r)  Work Permit Approval:
         i) Roads21 Days100%
         ii) Lane closures21 Days100%
         iii) Night21 Days100%
         iv) Material Transport21 Days100%
         v) Logistics Routes21 Days100%
    (s) Landscape Plan Approval48 DaysN/A
    (t) Fence Construction Approval30 Days90%
    4MAINTENANCE MANAGEMENT
    (a)  Road maintenance, Drainage system, Flyover, Streetlights/Park routes, slopes and other related components
         i) Critical and required prompt repairsWithin 24 HoursN/A
         ii) Non-Critical14 Days100%
    (b)  Building Maintenance and other related components

         i) Critical and required prompt repairsWithin 24 HoursN/A
         ii) Non-Critical (cost does not exceed RM 20,000)14 Days100%
         iii) Non-Critical (cost exceeds RM 20,000)60 DaysN/A
    (c)  Respond to traffic signal problems:
         i) Hotline ComplaintsWithin 24 Hours100%
         ii) SISPAA complaintsWithin 48 Hours100%
    (d)   Respond to fallen trees:
         i) Critical area (road, house area, office area, area which upset public interest)Within 24 Hours100%
         ii) Non-critical areaWithin 48 Hours100%
    5LICENSE APPLICATION
    (a)  To approve business premise license (express process)1 Hours100%
    (b)   To approve business premise license (normal process)14 Working Days100%
    (c)   To approve business signage license (express process)1 Hours100%
    (d)  To approve business signage license (normal process)14 Working Days100%
    (e)  To approve all license renewal
         i) Premise10 Minutes100%
         ii) Business signage10 Minutes100%
    6PAYMENT
    To proceed the payment after complete document received

    i) Payment through Inden KerjaWithin 14 Days100%
    ii) Payment through contractFollow Contract Requirement100%