Client Charter

DATA CHARTER FROM APRIL TO JUNE 2019 (SECOND QUARTER)

BILPROGRAM/ACTIVITYQUALITY/ QUANTITY/ PERIOD% ACHIEVEMENT
1COMPLAINTS MANAGEMENT
Respond to complaints15 days100%
2RENTAL APPLICATION
(a) Approval for rental of the Dewan Persidangan (Conference Hall) in the Kompleks Perbadanan (Putrajaya Corporation Complex):
     i) Applications over the counter10 minutes
N/A
     ii) Applications by mail3 days
100%
     iii) Internal applications3 days
100%
(b) Approval of rental for the Dewan Serbaguna (Multipurpose Hall) in the Neighbourhood Complex:
     i) Applications over the counter10 minutes
100%
     ii) Applications by mail3 days
100%
(c) Putrajaya Corporation's apartment rental approval14 days
Temporarily closed
3PLANNING AND DEVELOPMENT APPLICATION

 Receive, process and issue approvals/permits/permissions for applications when completed applications form has been submitted electronically (ES) and through the One Stop Center (OSC) counter by qualified individuals/applicants and the notification of acceptance has been issued. The types of applications are as follows: 
(a) Layout Plan Planning Permission Approval48 days100%
(b) Pre-Computation Plan Planning Permission Approval48 days100%
(c) Building Erection Planning Permission Approval48 days100%
(d) Building Erection Planning Permission Approval (single houses)30 daysN/A
(e) Temporary Building Erection Planning Permission Approval48 days100%
(f) KM Extension Approval48 days100%
(g) Building Name Approval48 daysN/A
(h) Change of Material48 days100%
(i) Temporary Permit Application30 days100%
(j) CCC (for record)14 days100%
(k) Building Erection Approval37 days100%
(l) Plan Amendment Approval37 days100%
(m) Minor Works and Modifications Plan Approval30 days100%
(n)  Earthworks and Foundation Plan Approval30 days100%
(o) Road and Drainage Works Approval48 days100%
(p) Roadwork Plan Approval (Streetlights and Traffic Lights)48 days100%
(q)  Work Permit Approval:
     i) Roads21 days100%
     ii) Lane closures21 days100%
     iii) Night21 daysN/A
     iv) Material Transport21 daysN/A
     v) Logistics Routes21 days100%
(r) Landscape Plan Approval48 days75%
(s) Fence Construction Approval30 daysN/A
4MAINTENANCE MANAGEMENT
(a)  Road maintenance, Drainage system, Flyover, Streetlights/Park routes, slopes and other related components.
     i) Critical and required prompt repairsWithin 24 hoursN/A
     ii) Non-critical14 days100%
(b)  Building Maintenance and other related components.

     i) Critical and required prompt repairsWithin 24 hoursN/A
     ii) Non-critical (cost does not exceed RM 20,000)14 days100%
     iii) Non-critical (cost exceeds RM 20,000)60 daysN/A
(c)  Respond to traffic signal problems:
     i) Hotline ComplaintsWithin 24 hours100%
     ii) SISPAA complaints3 working days100%
(d)   Respond to fallen trees:
     i) Critical area (road, house area, office area, area which upset public interest)Immediately (within 24 hours)100%
     ii) Non-critical areaWithin 2 days (14 days estimated response time)N/A
5LICENSE APPLICATION
(a)  To approve business premise license (express process)1 hour100%
(b)   To approve business premise license (normal process)18 working days100%
(c)   To approve business signage license (express process)1 hour100%
(d)  To approve business signage license (normal process)14 working days100%
(e)  To approve all license renewal
     i) Premise10 minutes100%
     ii) Business signage10 minutes100%
6PAYMENT
To proceed the payment after complete document received14 days or following the term of agreement/contract100%